Job Details

CARE Coordinator

Position Number: 7241441
Location: Austin, TX
Position Type: Student Affairs and Services

CARE Coordinator

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
CARE Coordinator

Job Description Summary:
The (Community Assistance, Resources, and Empowerment) C.A.R.E. Coordinator, Basic Needs & Advocacy plays a key role in supporting and coordinating services that help students meet their essential needs, including access to food, housing, transportation, mental health, and emergency financial support. The coordinator serves as a connector across departments and external agencies, manages outreach and intake processes, and ensures timely referrals and tracking of support services.

Job Description:

Supervision Received and Exercised

Operates under the direct supervision of the department manager or designated supervisor. While the role does not typically include formal supervisory responsibilities, the Coordinator may oversee limited hourly staff, including interns and temporary employees, and coordinate schedules. They may provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

Competency Expectations

Coordinate activities within programmatic area and/or department.
Create, maintain, and execute detailed plans for small-to medium-sized activities, initiatives, and/or projects.
Coordinate college personnel (possibly including outside personnel or industry partners) to support the planning, delivery, and execution of programs; coordinate schedules, hourly staff, materials, and participant documentation to ensure smooth operations and successful outcomes.
Support essential operational coordination for department.
May be expected to train, coach, direct, and coordinate assigned personnel while adhering to organizational human resource policies and procedures, as well as related employment laws.

Description of Duties and Tasks

Serve as the initial point of contact for students seeking basic needs resources.
Conduct intake assessments to understand student needs and connect them with appropriate services.
Provide case coordination and follow-up to ensure continuity of care and service delivery, including advocacy with campus and community partners to address barriers to student success.
Make informed recommendations for emergency funding support based on student need, eligibility, and available resources.
Maintain accurate and confidential student records in accordance with FERPA and institutional policy.
Coordinate logistics for programs such as food pantries, emergency housing programs, and resource fairs.

Support the management and distribution of emergency aid and gift cards.
Assist in the tracking and inventory of supplies and donations.

Maintain systems for tracking service usage, referrals, and outcomes (e.g., database, case management software).
Generate reports and data summaries to support program assessment and improvement.

Help design and distribute outreach materials (flyers, emails, social media posts).
Conduct presentations or workshops for students, staff, and faculty about available basic needs resources.
Participate in campus-wide efforts to raise awareness about student basic needs and destigmatize help-seeking.
Develop outreach strategies that are culturally responsive and reduce stigma around accessing basic needs support.

Collaborate with campus departments such as Financial Aid, Health Services, Counseling, and Student Life.
Coordinate with community organizations and social service agencies for off-campus referrals.
Attend relevant meetings and training to stay current on resources and best practices.

Job Requirements

Knowledge:

Understand and apply administrative procedures, principles, and practices.
Utilize organizing and planning practices.
Operate learning management systems and web learning tools.
Plan and manage events efficiently.
Apply supervisory principles, practices, and methods.
Understand the services and functions of educational institutions.

Supplemental Knowledge:

Familiarity with issues related to college student success and barriers such as food/housing insecurity.

Skills:

Effectively use interpersonal and communication skills, including tact and diplomacy with constituencies.
Effectively use organizational, managerial and event planning skills with attention to detail and follow-through.
Maintain confidentiality of work-related information and materials.
Resolve scheduling and/or resource deployment issues and conflicts.
Focus on achieving optimum levels of service and maintaining high ethical standards and attention to compliance with college policies and regulations.
Demonstrate initiative and determination to provide valuable and timely services.
Exhibit exceptional phone, email, written and oral communication, customer service and organizational skills.
Demonstrate effective communications and professional engagement with students and employees from a wide range of backgrounds.
Possess supervisory, coaching and interpersonal skills as well as the ability to think independently and proactively solve problems.
Intermediate/advanced proficiency using standard office software applications.

Supplemental Skills:

Demonstrate effective communications and professional engagement with students and employees from wide range of backgrounds, handling sensitive situations with discretion

Minimum Qualifications

Education:

Bachelor's degree.
Four (4) years of related work experience or an Associate's degree plus two (2) years of related work experience may be substituted for the required education (plus the required experience noted below).

Preferred Education:

Bachelor's degree in Social Work, Psychology, Public Health, Education, or related field.

Experience:

1 year of related experience.

Preferred Experience:

Working in student services, social services, or related support roles.
Bilingual or multilingual (especially Spanish or other locally spoken languages).
Familiarity with public assistance programs (e.g., SNAP, housing assistance).
Working with case management or referral tracking systems.
Experience in a higher education setting, particularly underserved student populations.

Supplemental Experience:

Master's degree or four (4) years of related experience may satisfy the minimum education requirements.

Physical Demands and Work Environment

Physical Demands:

Standard office environment.

Work Environment:

This position follows ACC's Remote/In-Person framework.

Salary Range (PG 6)

$57,802 - $72,251

Number of Openings:
1

Job Posting Close Date:
June 30, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Round-Rock-Campus/CARE-Coordinator_R-9489