Job Details

Victim Services Manager

Position Number: 7177887
Location: Austin, TX
Position Type: Campus Safety and Police

Victim Services Manager

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Victim Services Manager

Job Description Summary:
The role of the Victim Services Program Manager is critical in ensuring that our organization effectively supports victims of crime and trauma. This position will lead and oversee programs designed to provide emotional, legal, and logistical assistance to victims, fostering their recovery and reintegration into the community. The manager will be responsible for establishing, operating, and sustaining the department's law enforcement-based Victim Services Unit.

Job Description:

Supervision Received and Exercised

Reports to the Chief of Police and serves as a key member of the College's leadership team. Performs routine managerial work administering the daily operations and activities of the victim services unit. Exercises managerial supervision over assigned staff, establishing goals, policies, procedures, schedules, and priorities. Oversees program operations, budgeting, and performance management.

Description of Duties and Tasks

Establish goals and objectives; develop guidelines, policies, and procedures; develop schedules, priorities, and standards to achieve established goals.
Interview victims individually, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
Establish processes to support victims with family services, guidance clinics, courts, protective services, doctors, mental health services, and other contacts. Advocate for individual and community needs.
Develop trauma-informed training.
Research best practices for colleges across the United States.
Develop and evaluate budget requests; monitor budget expenditures.
Coordinate and evaluate program activities.
Leverage data to inform strategic planning and continuous process improvement.
Prepare reports and briefings for executive leadership.
Ensure program outcomes align with institutional strategic priorities.

Job Requirements

Knowledge:

Familiarity with statistical and analytical methodologies.
Knowledge of current change management theories.
Understanding of student services processes and procedures, enrollment trends, ACC culture and academic curricula.
Stay updated on emerging technologies and communication systems to promote programs, activities, and services.
Utilize project management techniques.
Apply student development best practices.

Supplemental Knowledge:

Knowledge of applicable state and federal laws, rules, regulations, and statutes, including the Texas Penal Code, Clery Act, and Title IX requirements.
Knowledge of locally available resources related to the support of crime victims.
Knowledge and skills of trauma-informed interviewing.
Practice behaviors that support belonging for all and trauma-informed approaches in law enforcement.

Skills:

Utilize effective interpersonal and communication skills, including tact and diplomacy.
Exhibit effective organizational and planning skills.
Demonstrate supervisory and management skills founded in servant leadership principles.
Work collaboratively and effectively as part of a team.
Maintain confidentiality of work related information and materials.
Establish and maintain effective working relationships.
Ability to effectively manage change.
Prioritize multiple projects.
Create, compose, and edit written materials.
Develop, write, plan and implement short and long-range goals.
Maintain an established work schedule, including some evenings and weekends.
Familiarity and proficiency in using Workday as an HRM system. Managers are expected to be familiar with job requisition processes, performance evaluations, and maintaining consistent, high-quality personnel data.

Supplemental Skills:

Public speaking.
Awareness of psychology as it relates to human behavior and performance; individual difference in ability, personality, and interests; learning and motivation; and the assessment and treatment of behavioral and affective disorders.
Awareness of therapy and counseling including the principles, methods, diagnosis, and treatment for behavioral disorders and response to trauma.

Minimum Qualifications

Education:

Bachelor's degree.
Four (4) years of related experience or Associate's degree and two (2) years of related experience can be substituted for the required education.

Preferred Education:

Bachelor's degree or higher from an accredited college or university in mental health oriented science or in a field related to the job.
Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Master Social Worker (LMSW). Alternate licensing may be considered.

Experience:

Three (3) years related work experience including one (1) year supervisory experience.

Preferred Experience:

Experience in the victim services orcriminal justice related fields.
Related experience in a clinical social work setting may be substituted if a direct link to law enforcement services.
Applicants must meet the Texas Law Enforcement Telecommunications System (TLETS) access eligibility criteria as contained in the FBI Criminal Justice Information Systems Security Policy.
Must maintain TLETS access eligibility for continued employment in position. TLETS Basic Eligibility Criteria
Valid driver's license from any state. Must be able to obtain a Texas driver's license and have an acceptable driving history.

Supplemental Experience:

Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Physical Demands and Work Environment

Physical Demands:

Occasional lifting of objects up to 80 pounds and extended periods of standing or walking.

Work Environment:

Standard office environment with frequent field presence across campuses.
Requires responding to emergencies outside regular work hours.
May involve exposure to hazardous conditions, inclement weather, and high-stress situations.

Salary Range (PG 125)

$76,693 - $95,866

Number of Openings:
1

Job Posting Close Date:
June 4, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Campus/Victim-Services-Manager_R-9336