Job Details

Engineer, Endpoint (Mac/Windows)

Position Number: 6954930
Location: Austin, TX
Position Type: Computing - Network/System Administration

Engineer, Endpoint (Mac/Windows)

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

Values intellectual curiosity and innovative teaching
Is attracted by the college's mission to promote equitable access to educational opportunities
Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
Focused on student academic achievement and postgraduate outcomes
Welcomes difference and models respectful interaction with others
Engages with the community both within and outside of ACC

Job Posting Title:
Engineer, Endpoint (Mac/Windows)

Job Description Summary:
Austin Community College (ACC) is seeking a highly skilled and versatile Endpoint Engineer to manage, automate, and support both Windows and macOS endpoints across the college. This role blends systems administration, automation, and security to deliver a stable, modern, and secure endpoint computing environment for faculty and staff. The Endpoint Engineer will own deployment, configuration, lifecycle management, and integrations with TeamDynamix and other ITSM tools, supporting ACC's mission of reliable technology and student success.

Job Description:

Description of Duties

Manage, engineer, and support the college's Windows and macOS endpoint environments using MECM/SCCM, Workspace ONE, and JAMF Pro.
Automate deployments, patching, application distribution, and endpoint compliance using PowerShell, Bash, Python, and other scripting tools.
Administer JAMF Pro and Apple Business Manager for macOS device provisioning, security enforcement, and application packaging.
Build and maintain Windows 10/11 desktop and laptop images (MDT, Hyper-V), coordinate driver and firmware updates, and manage baseline software.
Integrate and maintain endpoint management tools (JAMF Pro, Workspace ONE, MECM/SCCM) with TeamDynamix for device inventory, asset management, ticketing, and automation workflows.
Enforce configuration and security policies through Active Directory GPOs, JAMF policies, BitLocker, FileVault, and antivirus solutions.
Manage the device lifecycle, including onboarding, support, secure decommissioning, and asset tracking for all endpoints.
Provide Tier 3 & 4 support for endpoint issues and serve as an escalation point for support teams.
Collaborate with IT security, support teams, and college stakeholders to drive process improvement, documentation, and compliance.
Stay current on endpoint management best practices, new technologies, and trends in higher education IT.

Endpoint Engineering & Automation

Design, build, and maintain standardized Windows and macOS images, ensuring secure, efficient, and consistent deployments.
Automate endpoint management tasks, patch cycles, and software rollouts across both platforms.
Support and optimize integrations with TeamDynamix for asset, incident, and change management.

macOS Endpoint Management

Administer JAMF Pro and Apple Business Manager, implement zero-touch deployments, manage application packaging, and enforce FileVault and antivirus policies.
Write and maintain automation scripts (Bash, Python, AppleScript) for deployment and compliance.
Provide Tier 3 support for complex macOS endpoint issues.

Windows Endpoint Management

Design and maintain Windows images with MDT and Hyper-V, automate deployments using PowerShell, Workspace ONE, and MECM/SCCM.
Manage Windows update/patch cycles, device compliance, driver libraries, and enforce security via Active Directory GPOs and endpoint protection tools.
Provide Tier 3 support for Windows endpoints and manage the full device lifecycle.

Cross-Platform Collaboration

Partner with collegewide business owners, development teams, and technology leaders to ensure effective endpoint governance, policy enforcement, and process automation.
Document procedures, provide user guides, and deliver training as needed.
Provide excellent customer service and proactive communication to faculty, staff, and IT partners.

Knowledge

Knowledge of Information Technology Infrastructure Library (ITIL).
Customer service techniques and practices.
Understanding of Relational Database Theory.
Database development and maintenance.
Familiarity with CAD software.
Knowledge in various programming languages (Java, Perl, Python, C++ etc.).
Strong troubleshooting and documentation skills, with a collaborative and customer-focused approach.

Technology Skills

Certifications: JAMF 200/300, Microsoft 365 Modern Desktop Admin, ITIL Foundation, Okta, or similar.
Experience using an ITSM platform such as TeamDynamix or ServiceNow.
Knowledge of modern MDM/endpoint management strategies (Intune, Workspace ONE).
Additional scripting or automation skills (AppleScript, Ruby, PHP).
Previous experience in higher education or public sector IT.
Endpoint Management: JAMF Pro, Apple Business Manager, Workspace ONE, MECM/SCCM, Intune.
ITSM & Automation: TeamDynamix, ServiceNow, or other service management platforms.
Scripting: PowerShell, Bash, Python, AppleScript.
Security & IAM: Okta, Azure AD, FileVault, BitLocker, MDM, GPOs.
Other: Microsoft 365, Google Workspace, device and asset management integrations.
Proven scripting background (PowerShell, Bash, Python).
Experience with endpoint lifecycle management, security compliance, and platform integration.
Proven scripting background (PowerShell, Bash, Python).
Experience with endpoint lifecycle management, security compliance, and platform integration.
Experience integrating enterprise endpoint platforms with ITSM tools (e.g., TeamDynamix, ServiceNow).

Required Work Experience

Two years related work experience

Preferred Work Experience

Bachelor's degree, or at least 5 years of equivalent professional experience.
Three or more years of hands-on experience managing either Windows or macOS endpoints in a large environment, with working familiarity of the other platform.

Required Education

Bachelor's degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position.

Special Requirements:

Valid Texas Driver's License and reliable transportation for inter-campus duties.

Physical Requirements

Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds

Salary Range (PG 125)

$76,693 - $95,866

Number of Openings:
2

Job Posting Close Date:
March 9, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Highland-Business-Center/Engineer--Endpoint--Mac-Windows-_R-8458