Job Details

Director Tutoring/Testing

Position Number: 6908934
Location: Bend, OR
Position Type: Student Affairs and Services

Director Tutoring/Testing

Position Number: B195PD
Starting Wage/Salary: $84,460 - $94,000 plus exceptional benefits
Close Date: 03/01/2026

Primary Purpose:

The Director of Tutoring and Testing is responsible for the administration of an established tutoring program that serves the Central Oregon Community College (COCC) student needs on the Bend, Redmond, Madras and Prineville Campuses. Also responsible for COCCs Testing services including COCC student and other professional certification testing available via Pearson VUE, CLEP, Certiport. Serve as the chief examiner and resource for the GED testing program at COCC.

Essential Duties and Responsibilities:

Are you passionate about student success and thrive at the intersection of academic support, leadership, and innovation? Central Oregon Community College is seeking a collaborative, student-centered Director of Tutoring and Testing to lead and grow essential academic support services across our Bend, Redmond, Madras, and Prineville campuses.

In this role:

You will oversee a well-established tutoring program and a regional testing center that supports COCC students, community members, and professional certification programs.
You will lead a diverse team, partner closely with faculty, manage budgets and operations, ensure accessibility and testing integrity, and help shape services that directly impact student learning, retention, and success.
If you enjoy strategic planning, mentoring teams, balancing big-picture goals with day-to-day operations, and making systems work better for students-youll feel right at home here.
Join us and help ensure every COCC student has the tutoring support and resources they need to succeed.

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

Ability to assess tutoring needs and determine appropriate service level and offerings to support students in different COCC subject areas.
Ability to lead, supervise, evaluate and prioritize assignments for all tutoring and testing staff members.
Ability to maintain methods of tutor accountability to achieve a reliable, ethical and responsive service for faculty, students and community members.
Ability to evaluate and adjust tutoring services to balance academic support with long-term student retention.
Ability to pass annual certification exams as test center supervisor for multiple vendors as well as hire, train and certify a staff of test proctors who are part-time, temporary/hourly hires.
Ability to provide ongoing training and re-training for a team of test proctors on high-stakes testing procedures, ensuring compliance and minimizing institutional liability.
Ability to evaluate market demand and feasibility for computer-based testing services within the local service area.
Ability to determine how to serve the COCC students and all other regional test takers in an affordable and equitable fashion.
Ability to address potential academic and testing integrity violations in accordance with institutional and other testing policies.
Ability to effectively balance testing demand within limited space constraints.
Ability to track usage of the Tutoring and Testing services and analyze data related to student retention efforts.
Ability to use office equipment. Knowledge and skill in software and hardware for word processing, Excel, PowerPoint and Computer Aided Instruction (CAI).
Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter.
Ability to hire and mentor a diverse team that respects each others differences.
Ability to work effectively and sensitively with constituents from diverse cultural backgrounds and perspectives.
Ability to effectively manage and assess departmental budgets and do fiscal forecasting.

Minimum Requirements:

Education

Bachelors degree in education, communications, business or related field required.

Experience
Total of six years experience, including:

Two years of experience in developing/leading initiatives and managing budgets.
Two years of working in an education environment, serving students.
Two years of supervisory experience, including hiring, training, evaluating, and scheduling staff.

Preferred Qualifications:

Education

Masters degree in education, communications, business or related field.

Experience

Experience working in tutoring in an educational environment.
Experience working in testing in an education environment.
Professional work experience with Pearson VUE, Certiport, and/or CLEP testing.
Professional work experience at a community college or university.

To apply, visit https://jobs.cocc.edu/postings/11862

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCCs EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.