Job Details

Veterans Program Specialist 2

Position Number: 6212989
Location: Spokane, WA
Position Type: Student Affairs and Services

Veterans Program Specialist 2

Community Colleges of Spokane

Location: Spokane CC Main Campus Spokane

Department: SCC Student Success/Career Ser

Salary Range: $3,643 - $4,865

Starting salary for this position is: $3,643 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.
About Us

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

Applications will be accepted until 4:00 p.m. PST on 05/19/2025. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.
About the Veterans Program Specialist 2

JOB SUMMARY

Under general supervision of the Manager of Workforce Transitions, the Veteran Services Specialist supports veteran and military-connected students. Working on an energetic and dynamic team of professionals from a wide variety of backgrounds, this position helps students understand and use their Veterans Affairs (VA) and military education benefits.

This position manages the daily operation of Spokane Community College's Veterans One-Stop resource center and advises current and prospective students on federal, state, and institutional procedures.

This position serves as the college's Veterans Affairs School Certifying Official and as a subject matter expert (SME) with the Department of Veterans Affairs, Department of Defense, Department of Education and Washington Student Achievement Council.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

Provide information and advice to students, staff, faculty, agencies and the public regarding program policies, procedures and activities. *
- Complete state and federal reports and surveys.
- Maintain Canvas-based community support and other web and social media pages.
Monitor student's academic progress, report to the Department of Veterans Affairs, and make referrals to SCC resources or outside agencies. *
- Continually monitor and maintain the VA's 85/15 rule for tracking supported vs. non-supported students for program balance.
- Serve as the recognized School Certifying Official (SCO).
- Process initial and ongoing VA certifications and changes.
- Verify and approve military-affiliated tuition waivers.
Collaborate with and understand the Department of Veteran Affairs policies related to VA benefit eligibility and overpayments. *
- Certify approved programs and credits to allow for tuition payments to the school and benefits to the students.
- Maintain student files, get course catalogs approved, perform tuition and fee schedule verifications, and ensure VA demographic updates are completed.
- Ensure alignment of student enrollment and program outlines.
- Post tuition calculation in a spreadsheet for VA billing in collaboration with the district budget office.
- Monitor class enrollment for withdrawals for reporting via Enrollment Manager.
Confer regularly with representatives of off-campus organizations and agencies regarding the interpretation and implementation of veteran services and institutional policies. *
Monitor fee-based budget, scholarships and other grant programs specific to veteran students. *
Manage the daily operation of the Veterans One-Stop resource center and the Veteran Friendly contact program. *
Participate in appropriate meetings or conferences as well as campus committees, organizations and groups as program representative. *
- Serve on the SCC Veterans Advisory Board and participate in a variety of military and community-based advisory and work groups.
- Provide support to faculty and staff through training.
- Support the college's Early Alert student support efforts.
Use word processing, spreadsheet and/or database software for tracking, reporting and marketing purposes. *
Assist students in the steps needed for admissions, registration, financial aid, and counseling. Independently prioritize the needs of each student. *
Coordinate career assessments for individuals referred by agencies and refer students to appropriate college and community resources to meet identified needs. *
Generate and coordinate new and innovative approaches to marketing programs and services to the veteran population. *
Model professional decorum and mutual respect in all personal interactions. *
Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. *
Support and advance Spokane Colleges' strategic plan, and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

Manages Complexity
Decision Quality
Action Oriented
Plans & Aligns
Ensures Accountability
Drives Results
Collaborates
Instills Trust
Demonstrates Self-Awareness
Self-Development
Nimble Learning
Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

Associate degree from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position.
Knowledge of veteran services policies and procedures.
Understanding of veteran students' challenges transitioning into college.
Understanding of financial protocols within an organization.
Demonstrate awareness of veteran circumstances and ability to show empathy to a veteran's situation
Strong and effective presentation skills.
Proficient in spelling, punctuation, sentence structure and grammar.
Knowledge of computers and spreadsheets, database and word processing software.
Excellent communication skills both orally and in writing.
Ability to multitask and work in a fast-paced environment.

DESIRED QUALIFICATIONS

Two years of relevant experience.
Experience working with veteran students.
Knowledge or experience with ctcLink (PeopleSoft) student management system.
Knowledge or experience with the Department of Veteran Affairs database (Enrollment Manager).
Knowledge of all programs of study offered at both Spokane Colleges campuses.

PHYSICAL REQUIREMENTS

Work is performed in a normal, temperature-controlled office environment.
Work is sedentary in nature.
Frequent use of computers and exposure to terminal screens.
Visual focus and strain.
Work directly with students/clients.
Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically.

CONDITIONS OF EMPLOYMENT

Full-time schedule (12 months, 40 hours per week).
6-month probationary period
This position is overtime eligible.
Criminal background check is required.
May require local or regional travel.
This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.
Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of one (1) day per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information
Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

Cover letter - addressing your qualifications relevant to the responsibilities of this position.
Resume.
References - the names, addresses, and phone numbers of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu.

Equal Opportunity Institution

Spokane Colleges does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, pregnancy related conditions, parental status or families with children, status as a mother breastfeeding their child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of a trained guide dog or service animal by a person with a disability, genetic information, or any other legally protected category.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to:
Fred Davis | Chief Human Resources Officer
Spokane Colleges
P.O. Box 6000, MS1004
Spokane, WA. 99217-6000
509-434-5040

To apply, please visit: https://careers.ccs.spokane.edu/jobs/veterans-program-specialist-2-spokane-washington-united-states