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Springfield Technical Community College
  • Position Number: 2386488
  • Location: Springfield, MA
  • Position Type: Financial Aid

Financial Aid Counselor (2 Positions)

Category: Administrative and Professional
Department: Student Financial Services
Locations: Springfield, MA
Posted: Jul 21, 2021
Closes: Aug 19, 2021 - 11:59 PM EDT
Type: Full-time
Position ID:: 133983

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:


Under the supervision of the Associate Director of Financial Aid, the Financial Aid Counselor will work directly with the staff in Student Financial Services and assist with all financial aid operations in a high energy environment. This position is responsible for verification of students' financial aid files, R2T4 calculations, and managing the federal work study program. Responsibilities include administrative tasks associated with department activities (i.e.- performs file review/ verification; reviews SAP status and determines SAP eligibility; R2T4 calculations, organizes and maintains financial aid information and confidential files; completes/mails forms for outside agencies; prepares brochures, flyers, mnemonics guides, instructional materials, and general correspondence; reviews or refers to applications, degree audits, tax returns, benefit statements, medical reports, financial aid transcripts, rosters, payment reports, bulletins, regulations, catalogs, policies, procedures, and reference materials; operates a computer and utilizes word processing, spreadsheets, database, or other software programs).

Supervision received: Reports directly to the Associate Director of Financial Aid.

Responsibilities include, but are not limited to:
  • Performs financial aid file review including verification and packaging of federal, state and institutional aid.
  • Performs and manages Return to Title IV calculations
  • Managing the Federal Work Study program.
  • Counseling students and parents on the financial aid application process.
  • Supporting the customer service operations of the Student Financial Services Office.
  • Serving as the resource person for the clerical staff.
  • Representing Student Financial Services at open houses, orientation and other student oriented events.
  • Conducting financial aid presentations both on and off-campus.
  • Creating correspondence letters, emails and other forms of communications used to inform students of outstanding requirements needed to complete their financial aid files.
  • Performing other assigned administrative tasks associated with Student Financial Services operations.


Qualified applicants must have a Bachelor's Degree and a minimum of 2 years experience and/or training involving financial aid operations, or loan processing; or an equivalent combination of education, training, and experience.
Applicants must have working knowledge of federal regulations, need analysis, and student financial aid processes.
Applicants should have experience working with integrated educational software as well as various p.c. applications such Microsoft applications.
Excellent counseling and advising skills.
Ability to work in a fast-paced, high-energy environment.
Effective written and oral communication skills.
Strong customer service and organizational skills.
Strong analytical skills are a plus.
Experience working with a diverse student population is a plus.
Must be able to work independently, also as a team player, and be able to work under pressure.

Ability to multi-task and provide attention to detail.

Additional Information:

SALARY: Grade 3, $47,597 - $68,240. Actual salary will be commensurate with academic background and experience per the MCCC Collective Bargaining Agreement. See

BENEFITS: Yes - state-funded


WORK SCHEDULE: 37.5 hours per week Monday - Friday Occasional evenings and weekend hours required.


TRAVEL: Occasional travel as needed

Application Instructions:

APPLICATION INSTRUCTIONS: All applicants must apply online by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


To apply, visit

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