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Springfield Technical Community College
  • Position Number: 2386420
  • Location: Springfield, MA
  • Position Type: Education - Other Education (study of)

Executive Director of Academic Support

Category: Academic/Faculty
Department: Academic Support
Locations: Springfield, MA
Posted: Jul 20, 2021
Closes: Open Until Filled
Type: Full-time
Position ID:: 133862

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing), and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science, and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend, and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff, and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed, and socially responsible graduates.

Job Description:

STCC is seeking an Executive Director of Academic Support responsible for the coordination and implementation of academic support programs and initiatives at STCC. Reporting to the Assistant Dean of Student Initiatives, the Executive Director will oversee and manage programs and services for students with disabilities, tutoring, and academic support services that promote student success. The ideal candidate will work with campus partners to develop, deliver, and evaluate cross-disciplinary, multimodal academic support services. The College seeks candidates who, through their work and life experiences, service to the community, and teaching and/or research, can contribute to our diversity, inclusivity, and equity goals.


Leadership and Performance Management
  • Oversee, manage, and coordinate academic support and tutoring services, and facilitate the provision of reasonable accommodations for students with disabilities, maintaining compliance with federal, state and local regulations.
  • Maintain a working knowledge of changing regulations and policies regarding persons with disabilities, including FERPA, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act, including ADA standards and regulations for Accessible Design. Monitor institutional compliance.
  • Oversee the facilitation of the accommodation process, including required documentation, technical standards and promotes advocacy.
  • Hire, train, and onboard student assistants, student and professional tutors, and supplemental instructors. Meet with tutors regularly to provide appropriate feedback and make recommendations for solutions and growth.
  • Supervise and develop staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals, and established college, campus, and department policies and procedures.
  • Oversee the development of promotional and educational materials, training manuals, and/or marketing materials. Promote academic support and tutoring services, regularly, to the campus as a whole via the website, email, and social media.
  • Oversee department budget.
  • Perform other duties and responsibilities which do not alter the basic level of the position.

Program Development and Coordination
  • Cooperate and coordinate with the Office of Disability Services, STEM Center, Student Success Center, TRIO Student Support Services, and Writing Center in order to:
    • Organize and administer academic support and tutoring services;
    • Manage and coordinate tutoring schedules;
    • Lead workshops, presentations, and instructional sessions for students to help them develop the necessary skills for academic success.
    • Expand and maintain academic support programs with the mission of extending the reach of academic support across campus;

Assessment and Reporting
  • Assist with developing and monitoring academic support interventions and programs to address factors that influence retention, progression, and degree completion.
  • Collect and analyze data; prepare scheduled and special reports; oversee the maintenance of records and statistical information.
  • Utilize data to make necessary adjustments to meet desired goals and outcomes.

Faculty and Staff Engagement
  • Engage faculty and staff, through conversation, surveys, and other means, in order to fully understand evolving academic support and tutoring needs across campus.
  • Provide consultation and guidance regarding disability access, rights and responsibilities, accommodations, compliance, and advocacy.
  • Collaborate with campus constituents to respond to requests by outside agencies regarding access to public events.


  • Master's degree in education, higher education or closely related field; with three (3) years experience working in an educational setting providing academic support services, including, but not limited to learning disability services, FERPA, ADA regulations in higher education, academic support, tutoring programs, and/or other related experience.
  • Understanding of and commitment to the community college mission.
  • In-depth knowledge of standards and best practices related to student success initiatives and academic support services.

Additional Information:

Equivalency Statement:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Working Conditions/Physical Demands:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty, and staff. Must be able to exchange accurate information in these situations.

Additional Information:

Salary: $80,000-$85,000 per annum plus fringe benefits, state-funded position. Starting salary will be dependent upon qualifications and experience. Twelve-month position.

Position Classification: Non-Unit Professional

Work Schedule: 37.5 hours per week (Monday - Friday). Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Closing Date: August 6 or until the position is filled.

Application Instructions:

APPLICATION INSTRUCTIONS: All applicants must apply online by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


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