Job Details

Springfield Technical Community College
  • Position Number: 2645902
  • Location: Springfield, MA
  • Position Type: Disability Services

Community/Outreach Counselor (Success Coach)

Category: Administrative and Professional
Department: Student Affairs
Locations: Springfield, MA
Posted: Nov 16, 2021
Closes: Open Until Filled
Type: Full-time
Position ID:: 139515

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequalled in the state. Digital Multimedia, IT Security, Nursing, Robotics, Sonography, Mechanical Engineering Technology (Advance Manufacturing) and dozens of other career programs produce potential employees each year. STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree. With an annual enrollment of over 6,500, evening, weekend and online students, STCC is a vibrant campus rich in diversity and justifiably proud of our designation as a Hispanic Serving Institution. Respect, is one of the Core Values of the College and we strive to nurture mutual respect among faculty, staff and students. With respect, we embrace differences to create an inclusive environment for all. Together, we support students as they transform their lives through intellectual, cultural, and economic engagement while becoming thoughtful, committed and socially responsible graduates.

Job Description:

A community/outreach counselor provides support to student populations that may be at risk for degree completion. Counselors will develop workshops, conduct group sessions and ultimately work toward increasing rates of completion. Particular population of focus are students who withdraw from the institution to determine reasons that may be elusive.

Job responsibilities include, but are not limited to:
  • Reviews academic reports to evaluate progress of assigned student cohort; refers students to appropriate support services and resources.
  • Provides registration assistance during peak registration periods.
  • Conducts exit interviews for students submitting a withdrawal from college.
  • Serves as liaison with the financial aid office and admissions office.
  • Coordinates/facilitates workshops and educational activities.
  • Conduct weekly calls to student populations to ensure student records are complete and accurate.
  • Performs administrative tasks associated with department activities (i.e. -recommendation letters, workshop materials, student surveys, reports, forms, and general correspondence; receives or refers to student records, academic reports, technical study reports, health/immunization forms, test scores, student visa applications, financial declarations, curriculum, catalogs, policies, manuals, and reference materials; operates a computer and utilizes word processing, spreadsheet, database, Internet, or other software programs including ARIES: Student self service and Retention EarlyAlert).
  • Interacts with various agencies/individuals (i.e. - attends meetings and serves on committees; communicates with supervisor, employees, other departments, students, faculty members, community organizations, the public, outside agencies, and other individuals to coordinate activities, review status of work, and exchange information).
  • Maintains professional knowledge in applicable areas (i.e. - maintains a working knowledge of assigned area; researches new trends and advances in the profession; reads professional literature; attends conferences, workshops, and training sessions).
  • Performs miscellaneous tasks (i.e. - schedules student appointments; answers telephone calls; types forms/documents; copies documents; file documentation; and processes outgoing mail).
  • Performs related duties as directed.


  • Bachelor's degree in Counseling, Education, or closely related field; with two (2) years experience and/or training involving career counseling, academic advising, and personal computer operations; or an equivalent combination of education, training, and experience.
  • Ability to build rapport and meaningful relationships with students and colleagues.
  • Ability to work well with diverse and underrepresented student populations
  • Encompass creative problem solving capabilities
  • Demonstrate the ability to maintain confidentiality and adhere to FERPA regulations
  • Knowledge of the STCC enrollment process, academic requirements and other aspects of campus-life that affect students' persistence
  • Ability to work independently as well as part of a team

Working conditions/Physical Demands

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work Must be able to remain in a stationary position 50% of the time. This person needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations.

Additional Information:

SALARY: $45,749-$50,000. (Grade 3) Actual salary will be commensurate with education and experience per the MCCC Collective Bargaining Agreement. See


WORK SCHEDULE: 37.5 hours per week (Monday - Friday). Requires flexibility to work occasional evenings and/or weekends as demand dictates.

GRANT FUNDED: Yes- Success Grant (One year grant ending June 30, 2022, contingent upon approval of additional funding.)

CLOSING DATE: November 30, 2021 or until filled

TRAVEL: Occasional travel on behalf of the college

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.


Candidates for employment should be aware that all STCC students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status and details regarding how to fulfill vaccine documentation requirements will be shared during the hire and onboarding process.


Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions:

APPLICATION INSTRUCTIONS: All applicants must apply online at by submitting a cover letter**, resume and three (3) professional **Cover letter must demonstrate how your education and experience qualifies you for this position.


STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.


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