Job Details

Communications Dispatcher II, Full Time

Position Number: 9900154
Location: Springfield, United States
Position Type: Campus Safety and Police

Communications Dispatcher II, Full Time

Category: Campus Police
Department: Campus Police
Locations: Springfield, MA
Posted:
Closes:
Type:
Position ID:: 205827

Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required.

RESPONSIBILITIES:

See also the Massachusetts Department of Personnel Administration Job Specifications for Communications Dispatcher series.

Oversees and monitors communications activities to ensure compliance with governing laws, rules and regulations.
Oversees and monitors communication dispatch activities for multiple alternative campus locations, in addition to the main campus.
Testifies in court proceedings.
Serves as the first point of contact for callers and walk-in's requesting service from the STCC Police Department.
Reviews all dispatch logs for completeness, accuracy and punctuality.
Handles confidential information appropriately.
Advises, directs and interprets emergency calls for service and initiates police, fire an emergency medical response, as needed, to incidents.
Initiates emergency alerts for notifying or updating campus personnel of ongoing emergency conditions.
Monitors intrusion, duress, fire and card access alarms and notifies and directs the appropriate personnel to respond.
Monitors area police scanner frequencies and advises STCC police patrol personnel of emergency types of calls occurring in the general area.
Operates a multi-line telephone system, emergency telephone system, and directs calls to appropriate personnel, providing information as requested.
Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system. (police log)
Operates and monitors multi-camera surveillance system.
Operates and monitors access control systems.
Compiles the CLERY Crime Log.
Compiles and provides a statistical data report to the Chief (when requested).
Receives and relays DCJIS terminal information to appropriate police personnel.
Prepares and submits electronic work orders to the Facilities Department (when applicable).
Initiates (and documents) employee callbacks for maintenance emergencies, after normal business hours.
Initiates telephone notifications to various College officials in the event emergencies or other critical incidents, as directed by the on-duty supervisor.
Updates, organizes, and maintains, all emergency response manuals; alarm codes, and applicable policy manuals kept within the dispatch area.
Dispenses keys to authorized persons following prescribed sign-out and retrieval procedures.
Receives and controls "administrative journal (police log) entries" for lost and found property.
Assists IT System Administrator with software issues -IMC, DCJIS.
Follows departmental policies and appropriate laws.
Attends required training.
Actively supports the teaching and learning process; practicing honesty and integrity in and out of the police department; strives to create and support a student-centered environment while fostering academic innovation and excellence.
Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
Embraces the ideals of diversity and inclusiveness and supports the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
Provides flexible, responsive and high-quality service to all students, faculty, and staff, and continuously assessing processes and procedures and revising accordingly.
Performs other duties as assigned.

Job Requirements:

See Massachusetts Department of Personnel Administration Classification Specifications. Communications Dispatcher series.

High school diploma.
Ability to read, write legibly and comprehend the English language and use proper English grammar.
Ability to speak English clearly and distinctly, and to give oral instructions in a precise, understandable manner.
Ability to multi-task, maintain a calm demeanor, and make quick decisions in a high-stress emergency.
Ability to gather information through questioning individuals and by examining records and documents.
Ability to work accurately with names, numbers, codes and/or symbols, and to maintain accurate records.
Ability to exercise discretion in handling confidential information.
Ability to enter data into a Computer Aided Dispatch software program.
Ability to type with 35 WPM with proficiency.
Ability to work independently with little supervision.
Ability to establish and maintain satisfactory working relationships.
Ability to read computer screens for extended periods.
Ability to hear under adverse conditions.
Ability to pass a NCIC/LEAPS/CJIS exam to be certified to operate confidential informational electronic search equipment dedicated to law enforcement and community care taking.
Ability to pass a drug test and both a personal and criminal history background investigation. Must not have been convicted of a felony or serious misdemeanor.
Must not have been convicted of any law involving the unlawful use, possession, delivery, or manufacture of a controlled substance, narcotic, or dangerous drug.
Ability to work overtime with little or no notice, shift work, weekends, holidays, evenings, and nights. Hours of operation are 24 hours a day, 365 days a year.

PREFERRED QUALIFICATIONS:

Associate's degree or 2 years combination of education and relevant experience.
Excellent oral and written communication skills.
Employment experience requires detailed documentation.
Experience in higher education.
Customer service experience.
First Responder/CPR Certified.
Experience operating a variety of communication hardware such as phone, two-way radio, or paging.
Experience dispatching law enforcement, fire and/or emergency medical services; experience answering complaints and providing information in a public contact environment.
1 or more years of experience with IMC Tri-Tech dispatch software platform.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $1,971.21 Bi-Weekly, ($51,251.46 Annually) Grade 13, Step 1
Benefits: Yes, Full Time. Shift to be determined
Union: AFSCME
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

To apply, visit http://stcc.interviewexchange.com/jobofferdetails.jsp?JOBID=205827