Job Details

Library Specialist Public Services Support

Position Number: 7277266
Location: Bend, OR
Position Type: Libraries

Library Specialist Public Services Support

Position Number: B66PD
Starting Wage/Salary: $23.01 - $23.47/hr plus exceptional benefits. Wage placement is dependent on qualification and pay equity.
Close Date: 07/19/2026

Primary Purpose:

The Library Specialist - Public Services Support is responsible for the daily maintenance and circulation of the Librarys Technology Lending program. Provides daily support for Circulation, serves as main liaison for the librarys delivery services to all branch campuses, and supports Reference services. Based on needs, is responsible for the librarys open or closing business hours, including weekends and evenings.

Essential Duties and Responsibilities:

Technology Lending & Circulation Support

Provides primary support and maintenance for the Library Technology Lending Program, in coordination with the Systems & Discovery Librarian. Makes recommendations for purchases and provides daily troubleshooting for the circulating technology equipment.
Provides front desk customer service and backup support for Circulation.
Works closely with the Head of Access Services assisting in hiring, training, and overall oversight of Work Study and Irregular Wage library staff.
Processes additions to Course Reserves collection and communicates with faculty accordingly.
In collaboration with the Head of Library Access Services and the Instruction & Outreach Librarian, provides support to our branch campuses in Redmond, Prineville, and Madras. This includes facilitation of delivery services to branch campuses and circulation support for branch campus staff.
Supports the maintenance and creation of community patron accounts using Banner and the librarys Integrated Library System (ILS).
Creates patron fines reports and assists with fines processing.
Assists in shelving and collection maintenance projects, as needed.
Maintains confidentiality of all patron records and transactions.
Provides appropriate support in the absence of the Head of Library Access Services.
Provides backup support for Interlibrary Loan (ILL) in the absence of Library Specialist-Interlibrary Loan.

Operational & Reference Desk support

Provides public services support during hours when there are few other library staff in the Barber Library. When needed, ensures that the library facility is ready for opening or closing following appropriate procedures and policies. Reports service needs and communicates with the Head of Library Access Services on issues related to building access and use.
Provides reference and research assistance at the circulation desk. Refers complex requests to appropriate librarian.
Assists patrons using the Librarys workstations, which can include basic software questions (primarily Microsoft Office and other standard software). Supports basic troubleshooting for printing, scanning, microfilm use, wi-fi connectivity and other technology-related issues on the Librarys workstations.

General Duties

Participates in department meetings and trainings.
Performs other essential duties as they pertain to the overall objective of the position.

Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills and abilities or demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The incumbent is expected to follow College work rules and policies.

Possess excellent working skills with technology equipment.
Ability to learn and develop expertise in using specialized library software programs (e.g., Alma ILS, Banner, etc.) for library circulation, fiscal transactions, reporting, or other purposes.
Possess excellent organizational skills with attention to detail.
Possess excellent interpersonal and communication skills.
Possess a strong commitment to delivering exceptional service in support of the Colleges and Librarys curriculum, values and goals.
Possess excellent customer service skills.
Ability to interpret library policies daily for patrons in regards to all aspects of public services, including but not limited to fines, lost materials, access to library materials and services, and library privileges.
Ability to provide daily research support to patrons by evaluating the appropriateness of different library sources for their needs.
Ability to use scanners, printers, microform machines and media hardware. Must be able to handle basic troubleshooting and problem solving.
Have solid knowledge of standard Microsoft Office applications such as Word, Excel, and campus email systems.
Ability to work independently.
Ability to work as a team member within the department and support the needs of other library staff.
Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
Ability and flexibility to deal with a work environment characterized by frequent interruptions, varying levels of noise, and a high volume of verbal and written interaction with co-workers and the public.
Ability to accommodate a flexible work schedule, including evenings and weekends.

Minimum Requirements:

Education

Associates degree or equivalent college-level coursework

Experience

One year of customer service experience providing direct, frontline support to customers or patrons.

Preferred Qualifications:

Associates degree in Computer and/or Information technology, or in any other related field.
Previous work in library circulation and/or library public services.
One year of customer service experience specifically with technology troubleshooting and/or support.

To apply, visit https://jobs.cocc.edu/postings/12068

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCCs EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.