Job Details

Part-Time LMS Coordinator

Position Number: 6519110
Location: Springfield, MA
Position Type: Computing - Support and Training

Part-Time LMS Coordinator

Category: Information Technology
Department: Information Technology
Locations: Springfield, MA
Posted:
Closes:
Type:
Position ID:: 192231

Under the general supervision of the Blackboard Administrator, the part-time LMS Coordinator provides administrative and technical support for our Blackboard learning management system. This position serves as a critical point of contact for faculty and students, helping to ensure smooth operation of the LMS system and positive user experiences.

The LMS Coordinator will respond to support inquiries, assist with course setup and troubleshooting, and provide guidance on the effective use of Blackboard tools and features. In addition, this position will provide backup support when the primary Blackboard Administrator is unavailable.

RESPONSIBILITIES:

Provide technical support for Blackboard users, responding to inquiries in person and by email, chat, phone, and ticketing system.
Help students learn and navigate the Blackboard learning management system, schedule training opportunities to acclimate students with online learning tools.
Collaborate with the Blackboard Administrator on system maintenance tasks and testing new features and integrations.
In partnership with the Blackboard Administrator, create, update, and maintain user guides, tutorials, training documentation and videos for students and faculty.
Work closely with the IT Help Desk to escalate and resolve technical issues impacting students and faculty.
Other tasks as assigned.

Job Requirements:

Minimum one year of experience using Blackboard or similar academic LMS system as a student, faculty, or administrator.
Basic technical troubleshooting skills to assist with login issues, system navigation, browser compatibility, and file upload errors.
Basic knowledge of operating systems (Windows10/11/Apple OS), presentation software (Power Point, Google Slides) and online collaboration tools (Google Workspace, Zoom).
Ability to prioritize and multitask especially during periods of high volume.
Comfortable working independently as well as part of a team.
Excellent written and verbal communication skills.
Customer service orientation with a friendly and patient demeanor.
Ability to manage time and tasks independently.

SUPERVISORY RESPONSIBILITY: None

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:
Salary: $25 per hour 18 hours per week, Monday-Friday
Benefits: No
Union: Non-Union
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

To apply, visit http://stcc.interviewexchange.com/jobofferdetails.jsp?JOBID=192231